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Online Ticketing

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FAQ

Registration & Account

Why do I have to register?

In order for us to be able to generate your personal ticket with your name and barcode, you must complete an individual registration. You can then pick up your ticket at any time under “Your orders” and print it using any computer with an internet connection and printer.
If you are already a customer, please enter your email address and password. Your personal details in our system will then be displayed, and you will be able to update these. Now all you need to do is personalise the ticket and select the means of payment, then you can submit your order.
If you are here for the first time, simply fill out the form.

How can I change my password?
You can change your password for your MyAccount at any time. To do so, simply open MyAccount by clicking on the link in the upper right-hand corner of the online shop. Once you have logged in by entering your email address and password, you will be able to set a new password under “Your profile -> Your settings".

My password doesn't work. What can I do?
If the password you have entered is not accepted, please check the following items:

- Did you enter your password manually? Please make sure that you have entered the upper-case and lower-case letters correctly, and check to see if the “Caps Lock” button has been activated.

- Did you copy and paste your password? Please make sure that you only copied and pasted the password itself. If you are not certain, please enter the password manually or count how many characters you entered.

If you continue to have problems logging in with your password, simply click on “Forgot your password?. Here you can request a link that allows you to reset your password. If you have any questions or problems, you can also contact our hotline directly by calling +49 69 7575 5000 or sending an email to tickets@messefrankfurt.com.

I forgot my password. How can I get a new one?
If you require a new password, you can go to “Forgot your password?" and request that your password be reset. Within a few minutes, you will receive an email with a link that allows you to set a new password.



Ordering admission tickets / redeeming vouchers

How can I order multiple tickets?

If you would like to order multiple tickets, go to “Product selection" and select the quantity of the desired type of ticket you wish to order.

Please note that the tickets will be personalised, and that you must enter the visitor details for each ticket in the “Personalisation" step.

How can I pay?
You can pay by credit card or by PayPal. The details entered will only be used for this order, and will not be saved for future payments.

I received a voucher. What do I need to do?
In the first order step, please select “Redeem a voucher". Once you have done this, you can enter the voucher number, and the ticket for this voucher will automatically be assigned to your order. It is neither possible nor necessary to select a ticket type when redeeming vouchers. Messe Frankfurt will not charge you anything for this.



Admission tickets & invoice

How will I receive my tickets?

Once your order has been accepted, two emails will be sent to the email address saved for your account. One of these emails contains the tickets that have been ordered, while the other email contains a confirmation of your order and, if you have ordered tickets for which there is a fee, an invoice.
In addition, by using the link in the confirmation email you can open and print your tickets at any time from any computer with an internet connection and printer. You will need your password for this.

I haven't received one or both of the emails. What can I do?
Please check your spam filter.

Can I change the details on my invoice?
Our system generated your invoice on the basis of the information you provided. You can change the invoice details while placing your order. Once an order has been sent, however, it is not possible to retroactively change the invoice details.

Can I change the personalisation of the tickets?
You can change the details of the individual tickets at any time up to the point that the order is sent. To do so, go to the “Overview" and click on the pencil icon for the ticket you wish to edit. Once an order has been sent, however, it is not possible to retroactively change the personalisation.



Travelling with the RMV combined ticket for local public transport

What do I show the ticket inspector?

In order to use your ticket for free travel on public transport within the Rhein-Main-Verkehrsverbund (RMV) area, you must have a printed copy of your ticket and your ID.
The RMV is not able to verify that you are authorised to use this ticket for free travel unless you have your ID.

Can I use my RMV combined ticket for free travel if it is on my smartphone?
Unfortunately this is not possible. Only a printout of the PDF ticket is valid for free travel on public transport within the Rhein-Main-Verkehrsverbund (RMV) area. A digital version on a smartphone, laptop or tablet will not be accepted.