Online Ticketing


Information on the collection of personal data in accordance with the EU General Data Protection Regulation (GDPR)

Below you will find an overview of where we collect and process your personal data and your rights under the GDPR.            

Names and contact details of the Controller

the responsible party is Messe Frankfurt Exhibition GmbH 

- all hereinafter referred to as Messe Frankfurt and can be reached at - 

Ludwig-Erhard-Anlage 1

60327 Frankfurt am Main


Telephone: +49 69 75 75 0

Email address:


You can reach the data protection officer for these companies at:


Messe Frankfurt GmbH
Data Protection Office
Ludwig-Erhard-Anlage 1
60327 Frankfurt am Main
Telephone: +49 69 75 75 53 35
Email adress:



Purposes for which personal data are processed and their legal basis


Cookies & Co.
Messe Frankfurt uses the Usercentrics Consent Management Platform to inform you about cookies and similar technologies on our websites and applications. If necessary, we request and document your consent to the setting of cookies. The legal basis is point (a) of Article 6 (1) GDPR, § 25, Para. 1, S.1 TTDSG. For this purpose, we process log file data, user agent (device, browser type, browser language, browser version, resolution) and consent data (consent yes/no, timestamp, data scope, data attributes, controllerID, processorID, consentID) via the Consent Management Platform using Javascript.

The data is stored in the European Union. The data is deleted as soon as it is no longer required for the proof of the information provided and consent to the cookies and there are no legal storage obligations to the contrary.

You can permanently prevent the execution of the JavaScript at any time by making the appropriate settings in your browser. However, this would also prevent us from informing you about cookies.

You can access the Consent Management Platform via the following link. Here you can find out about the purpose, duration and recipient of the cookie data and, if you wish, also revoke your consent at any time.

Here you can manage your cookie settings.


Log files
When you visit our websites, Messe Frankfurt stores the IP address, the time of access, the URL requested and the browser used. Messe Frankfurt uses this data to detect errors in the execution of the pages and to ensure the IT security of websites and applications as well as their availability. The data is deleted after 90 days. The legal basis for this is point (f) of Article 6 (1) GDPR.


Online Ticketing
If you would like to buy a ticket online, we need your contact details and email address. These will be used to create the invoice for the ticket purchase and to send you the link to download the ticket. Please use your personal Messe Login to enter your data. In the interest of data economy, your data is stored there once and can then be used for many applications. In addition, the email address is verified via Messe Login to ensure that the owner of the email address wishes to order the ticket. The legal basis for this is point (b) of Article 6 (1) GDPR.


Voucher exchange
Exhibitors purchase vouchers from Messe Frankfurt to pass on to their customers. In order to invoice the exhibitor for the vouchers actually used, Messe Frankfurt informs the exhibitor who redeemed the vouchers. The legal basis for this is point (f) of Article 6 (1) GDPR.

Personalise your ticket
You can decide to include your title, name and company on your ticket. The ticket can thus be used as a name badge so that you can be addressed personally.

Please also note that only the person whose name is printed on the ticket is entitled to use local public transport. Only printed tickets are valid for local public transport.

With your consent to be contacted for advertising purposes, we will pass on your data within the Messe Frankfurt Group and to the Messe Frankfurt Sales Partner responsible for your home country. A list of the Messe Frankfurt Group companies and sales partners can be found here. If they are located outside the EU, we have taken appropriate measures in accordance with Art. 46 GDPR to ensure compliance with data protection. The legal basis is point (a) of Article 6 (1) GDPR.

Your ticket as a business card (Lead Success).
The contact details you provide when registering can be accessed via the code on an admission ticket. This gives you the opportunity to provide your contact details to the person you are talking to by allowing them to scan the code on your admission ticket. With this consent, Messe Frankfurt will then provide your contact details to your contact person. The legal basis for this is point (a) of Article 6 (1) GDPR.

Digital events
Some events are held exclusively or additionally digitally.To use the Event Platform, you need a Messe-Login in Messe Frankfurt's central authentication portal.

By logging into your Messe-Login, you will gain direct access to the Event Platform. To create your user account on the Event Platform, your authentication data from the Messe-Login and the contact data you provided when purchasing your ticket will be used. You can deactivate your user account on the Event Platform and also your Messe-Login at any time. In this case, however, you will no longer be able to use the Event Platform. The legal basis for this is point (b) of Article 6 (1) GDPR. Our service provider event it AG has been commissioned with the administration of the digital event platform.  


Visitors to selected events receive the right to open a free account on the Nextrade platform with the purchase of a ticket. The platform is operated by nmedia GmbH, Kirchfeldstraße 69A, 40217 Düsseldorf.

In order to prepare the opening of the account for authorised visitors, Messe Frankfurt transmits the name, title, email address, company, interests and economic sector specified when purchasing the ticket to nmedia GmbH. nmedia GmbH processes the data exclusively in order to send the visitor his personal access data for the Nextrade platform. The visitor decides whether to open the account and use the Nextrade platform. If the visitor does not open an account on Nextrade, the transmitted data will be deleted by nmedia GmbH seven calendar days after the end of the above-mentioned event. The legal basis for this is point (b) of Article 6 (1) GDPR.

Proof of vaccination, test and recovery certificates
In accordance with the Coronavirus Protection Ordinance, access to show is only permitted with proof of appropriate EU vaccination, test or recovery certificates. Please refer to the event website to find out which certificates you need. In order to shorten the waiting time at the entrance, you can scan your certificates when purchasing your ticket online and thus provide proof. The scan will read out the data in your certificates, essentially date of birth, vaccine, number of vaccination, date of vaccination, type of test, test result, date of test, period of validity of the certificates. The data will be used exclusively to check whether the certificates required for the selected day slot are available and thus access to the event can be given. The data will be deleted one day after the end of the respective show. You have the right to revoke your consent to the storage of data at any time with effect for the future or also to delete your certificates yourself in the Online Ticketing portal under the menu item Your Orders. The legal basis for this is point (a) of Article 9 (2) GDPR.


Contact details for tracing and interrupting chains of infection
Pursuant to Coronavirus Protection Ordinance (Coronavirus-Schutzverordnung) in conjunction with § 28a, Para. 4 of the Infection Protection Act (Infektionsschutzgesetz), Messe Frankfurt is obliged to record surnames, first names, addresses and telephone numbers or e-mail addresses. In the event of a confirmed infection, the data is transmitted to the competent health authorities for contact tracing. The data is deleted four weeks after collection. The legal basis for this is point (c) of Article 6 (1) GDPR.

Messe Login
The Messe Frankfurt Group offers a wide range of digital services. Access to these is via a personal account using the authentication portal Messe Login, as a single sign-on system. To open an account, you need to enter your title, name, e-mail address and country. Depending on the services used, further details may be required. To ensure that the owner of the email address actually wishes to open the account, a double opt-in procedure is implemented. If the use of the Messe Login involves the transfer of data to foreign companies of the Messe Frankfurt Group, we will inform you of this in advance. The legal basis is point (b) of Article 6 (1) GDPR. You can delete your Messe Login at any time, but you will then no longer be able to use the digital services.   


Video surveillance
In order to control the flow of traffic/visitors and for security purposes, the exhibition grounds are under video surveillance, which is indicated accordingly at the entrances. There will be no evaluation for other purposes. The state police also have access to the video surveillance for the performance of their sovereign duties. The legal basis is point (f) of Article 6 (1) GDPR.


Recipients of personal data

Only those recipients that have a compelling need to access your data in accordance with the above-mentioned purposes will be granted access to it. In this context, order processors and other service providers used by us may also receive data. These are companies in the category of IT services, call centre services and telecommunications. Messe Frankfurt Venue GmbH is commissioned with the sale and issue of tickets and other access authorisations as well as with the implementation of access controls for events at the Messe Frankfurt exhibition grounds.

We have concluded the legally required contractual regulations with our processors in accordance with Article 28 GDPR, on purpose limitation, confidentiality and, where necessary, secrecy. Beyond this, we only pass on data if regulations permit or require this or you have consented to this.


Transfer to third country 

Depending on your consent to be contacted for advertising purposes and your use of the Messe Login, data may be transferred to recipients in third countries. However, as mentioned above, we will inform you of this in advance. In the context of remote maintenance of standard IT components, it cannot be ruled out in individual cases that an IT service provider from a third country may, in rare cases and to a limited extent, gain access to personal data for troubleshooting purposes. However, data will only be transferred if the third country has been confirmed by the EU Commission as having an adequate level of data protection or has concluded EU standard contractual clauses.  


Automated decision-making & Profiling

We do not use automated decision-making or profiling for the listed processing purposes.


Your rights under GDPR

With regard to the personal data concerning you, you have the following rights under the GDPR.

You have the right to obtain confirmation as to whether or not your data are being processed and about how we collect, process and store this data, Article 15 GDPR.

You can demand the rectification of inaccurate data or completion of incorrect or incomplete data, Article 16 GDPR.

According to Article 17 of the GDPR, you have the right to demand the erasure of data, e.g. if the data is no longer required or is being processed unlawfully, if you have withdrawn your consent or declared an objection to the processing. Under certain circumstances, erasure can only take place when there are no longer any legal obligations to archive data.

You can also request the restriction of data processing under the conditions of Article 18 GDPR.

In certain cases, you have the right to receive the personal data concerning you that you have provided to us in a structured, commonly used and machine-readable format. At the same time, you have the right to transfer this data to another controller or, if technically feasible, to have it transferred by us, Article 20 GDPR.

Pursuant to Article 7 (3) GDPR, you may revoke your consent to the processing of your personal data at any time with effect for the future.

Pursuant to Article 21 GDPR, you have the right to object to the processing of your personal data to protect the legitimate interests of us or a third party (point (f) of Article 6 (1) GDPR), unless we can prove compelling reasons for the processing that merit protection.

In addition, you have the right to lodge a complaint pursuant to Article 77 GDPR in conjunction with. § 19 BDSG, you have the right to lodge a complaint with a data protection supervisory authority, such as the Hesse State Data Protection Authority.


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